Shipping policy
Thank you for shopping with Moss Wall Decor.
Processing Time
All orders are carefully prepared and packed before shipment.
- Standard products: 2–5 business days
- Custom orders: 5–10 business days
Processing times may vary during peak seasons.
Shipping Times
Estimated delivery times:
- United States: 2–5 business days
- Canada: 2–5 business days
- Europe: 2–5 business days
- United Kingdom: 2–5 business days
- Australia & New Zealand: 3–7 business days
- Rest of the World: 3–10 business days
Delivery estimates are not guaranteed and may be affected by customs procedures, weather conditions, or carrier delays.
Tracking
Once your order has been shipped, you will receive a tracking number via email.
Customs, Duties & Taxes
Moss Wall Decor covers all import duties, customs fees, and taxes whenever applicable. Customers should not incur additional import charges upon delivery.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses resulting from incorrect addresses.
Lost Packages
If your package appears lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.